Selling information

Packaging

The standard of our packaging is very high and this makes us fall under the strictest safety measures required by express carriers worldwide. Obviously the shipment management requires compliance with HACCP procedures relating to food safety.
Our 12 years of experience in online commerce are not passed in vain!

To ensure that you receive your order in perfect condition we use appropriate packaging for the protection and conservation of the products.

Pestogenovese.com.it offers to customers a section of "fresh" products such as cold cuts, cheese, butter, foie gras, salmon, caviar, roe, Genovese pesto and fresh pasta.
To guarantee the cold chain, we pack orders in special isothermal containers of EPS for foods (a type of polystyrene) 2 cm thick, that allows, thanks to the insertion of a gel ice, the maintenance of temperature.

We use this refrigerant for several characteristics:

  • It is compatible with foodstuffs according to the law 155 HACCP
  • It is perishable and non-toxic (unlike the dry ice)
  • It does not cause thermal shock to the products
  • It has a high capacity of cooling

We keep ice gel packs in cold storage for at least 24 h:
When we are packing the order, we remove ice gel packs from the cold room storage and place them inside of the polystyrene boxes on the basis of a calculation that varies with period temperature.

When the cold chain is not necessary, we pack orders in cardboard boxes, that are obviously recyclable.

Shipping

Upon shipment, you will receive an email with the change of the status of the order and the tracking code so you can check its route.

Because of the delicacy of our products, for shipment we use only express couriers.
At the moment we use TNT for national and FEDEX  for international deliveries.

The preferential shipping days are: Monday, Tuesday, Wednesday, Thursday only for non-perishable and fresh products for the central/northern Italy.
Therefore orders made for fresh products that arrive on Thursday afternoon will be processed from Monday.
This guarantees the freshness of ordered references.
On Friday only orders with non-perishable products will be shipped.

Delivery methods

In the next 24 hours (Monday to Friday excluding public holidays) on the arrival of your order, your package will be prepared and put on the carrier, depending on the destination, the delivery will be ensured in 48-72 hours.

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If the time at your disposal is particularly tight you need to make an order by 12.00 and contact us at +39 010 8601096.
To many Italian places orders made before 12:00 can be delivered by 12.00 the next day.

The goods will be delivered to the address specified in the order.
If the shipping address is different from the billing address you can add a new address.
If you wish to receive an invoice, simply enter the VAT and specify it in the notes.

By logging into your account, also using Facebook credentials, you can access the section "My Address" and edit it.
In the section "My Orders" will always be visible the status of your orders.

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In case of failure of delivery

In the case of absence of the recipient at the specified address, the courier will leave a note with a telephone number to notify the attempted delivery.
At that point, you need to re-contact the carrier to arrange a meeting, where the customer can specify a date and a time of delivery band.

If for any reason, the return will not occur also on the day agreed, the goods will be in stock and Customer Service of Pesto Genovese will attempt to contact the customer to schedule a new delivery.
If for the next three delivery attempts it will not arrive at success, the goods will be withdrawn by Pesto Genovese.


Refund

If there will be any need to make a refund you will be notified by mail, by telephone or mail contact to define the mode of refund.

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The courier used for international shipping is FEDEX.


Payments

After putting your products in the cart and writing your authentication (also through facebook credentials) you can choose the method of payment that you prefer:

  • Credit card (VISA, VISA ELECTRON, MAESTRO, POSTEPAY, MASTERCARD) or prepaid.
    The service is provided with the most modern security systems to protect and encrypt your credit card data.
  • Paypal
  • Bank transfer

For any further information or explanation please be free to contact us via info@pestogenovese.com,+39 010 8601096 or WhatsApp to the number +39 324 6018704.


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